Let’s give each other “A Little Respect” says London City Airport in new passenger video

London City Airport has today released a new video for passengers that showcases the extra measures that have been added to the passenger experience, to protect their wellbeing and make everyone feel safe at the airport. 

The video focuses on how London City will offer safe, careful and speedy journeys to customers as more domestic and European flights return, with Loganair, Eastern Airways, KLM and British Airways CityFlyer all scheduled over the next month. 

The airport has taken inspiration from synth-pop duo Erasure and is encouraging everyone to show one another “A Little Respect” to create a friendly and welcoming atmosphere at the capital’s most central airport. 

Alison FitzGerald, COO of London City Airport said:

“We want to reassure passengers that it is safe to travel and I hope this video allows them to understand the measures we have taken to protect their health and wellbeing. 

“We also hope to demonstrate that, despite additional safety measures, the uniquely important aspects of the customer experience at City have not changed at all. We will still be able offer the fastest airport experience in London and our staff will continue to welcome our customers in a warm, kind and respectful East London way.”

The video can be viewed here: https://youtu.be/RG0oFeIhDgM

The airport’s CEO, Robert Sinclair has also published a “welcome back” message to passengers that can be viewed here: https://www.youtube.com/watch?v=PN4XnTIWiPg

Full information for passengers is available here: https://www.londoncityairport.com/safe-careful-speedy-journeys


Notes to Editors
  • A range of measures have been put in place at the airport to create a safe and convenient environment for passengers and staff, including:
    • An enhanced cleaning regime, including a long-life anti-microbial surface treatment used throughout the airport
    • Touch-free hand sanitiser stations
    • One-way systems
    • Perspex screens at key points of interaction, such as check-in desks
    • Clear signage and floor markings to help maintain social distancing and guide you through the airport
    • Advance crowd monitoring technology to identify and manage busy areas, using CrowdVision
    • Non-contact, automatic temperature checking technology for rapid preliminary screening
    • Staff using face masks or visors and gloves
  • Photography for these measures is available on request.
  • Flights resumed on Sunday 21st June, 2020, with BA CityFlyer’s flight between the Isle of Man and central London being the first.
  • In a major boost for UK regional connectivity, brand new routes to between central London and Teesside in the North East and Dundee in Scotland begin on Monday 6th July, operated by Eastern Airways and Loganair respectively.
  • BA CityFlyer will resume flights to Ibiza, Florence, Málaga and Palma from Friday 10th July.
  • Staples of London City Airport’s Anglo-Irish route network will resume from 20th July, with BA CityFlyer resuming flights to Edinburgh, Glasgow and Dublin, further boosting regional connectivity.
  • On Monday 13th July, KLM will resume the airport’s most popular (by passenger numbers) route, between Amsterdam and London.
  • A recent survey of over 4,700 London City Airport passengers found strong demand to get back to flying quickly:
    • 79% were either very likely or quite likely to travel when they are told it is safe to do so by the Government and airports or airlines
    • 42% plan to travel for leisure within the next three months
    • 41% anticipate they will take a flight for business within the next three months - contradicting claims that business travel is over
    • More here: https://media.londoncityairport.com/restart-strong-customer-demand/
  • London City Airport temporarily suspended commercial and private flights on 25th March, 2020, in response to the escalating public health crisis and government lockdown measures.
  • During the suspension, the aerodrome was made available to government agencies and the military to support the national effort to manage the pandemic.
  • The airport made a special donation of £50,000 from its Community Fund to nine East London foodbanks, to help their essential work during the crisis